Customer Services Supervisor=2474

We have received your application for the position of Customer Services Supervisor-2474 and are currently reviewing your experience and qualifications.
The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

If you would like to review your candidate file, Thank you for your interest in The City of Edmonton.
We have received your application for the position of Market Planner I-2462 and are currently reviewing your experience and qualifications.
The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

If you would like to review your candidate file,Thank you for your interest in The City of Edmonton.
..................................

Customer Services Supervisor
Job Number: 2474

Open Date: Dec 22, 2008
Closing Date - 11:00 p.m. on: Jan 8, 2009
Union: Management
Number of Openings (up to): 1 - Temporary Full-time
Department:Business Development Section -Includes Valley Zoo (Community Services Department)

Work Location(s) Fort Edmonton Park, 7000 - 143 St (Fox Dr & Whitemud Dr) (092), T5J 2R7
Description:
FUNCTIONS:
This temporary position is for approximately 11 months. The Recreation Facility Services Branch operates within an output model with a facility focus and is responsible and accountable for all the municipal recreation facilities, major attractions and fitness & leisure centres.

As the Customer Services Supervisor, within the Branch, you will be responsible for:
Manage Recreation Facility Attendants (admissions, program registrations and sundry sales) for all facilities within the Branch;
Oversee pool and rental bookings for Kinsmen Sports Centre, Commonwealth Stadium and ACT; manage pool rentals/club rentals for all other city pools;
Administer the Leisure Access Program;
Liaise with the Office of the City Auditor pertaining to cash handling audits;
Manage and direct the staff and resources of the Business Unit to achieve mandated requirements;
Provide Senior Management with information and input relative to strategic plans, management strategies and related matters;
Ensure compliance with policies, code of conduct and best management practices;
Model the values of the Working Relationship Agreement in daily interactions with staff and unions;
Perform the regular and customary functions of a manager, including decisions respecting staff, hire/promotion, work assignments, discipline, performance appraisal and leave/overtime authorization;
Budget and financial planning and controls;
Respond to verbal and written inquires from the public, City Council and their committees;
Perform other related duties.
Qualifications:
University degree in Commerce, Business Administration or related field.
Minimum of 5 years experience in recreation or facility administration, which must be at a managerial level involving either the development and management of staff and/or volunteers; policy planning or program management.
Cash management experience will be required including cash handling, policy development and audit management.
Experience in a multi-facility work place, managing competing deadlines and working with a diverse work force is required.
Excellent verbal and written communication, presentation, labour relations, conflict resolution and negotiation skills.
Strong administration, leadership, consensus building, budgeting, and financial management skills are essential.
Strong proficiency and learning aptitude of computer applications including Microsoft Word, Excel, and PowerPoint; proficiency with CLASS would be an asset.
Note:
Applicants will be required to arrange their own transportation and where appropriate will be reimbursed in accordance with City of Edmonton policy. This may require the applicant to obtain business use auto insurance.
A security clearance is a condition of employment. The successful candidate will be required to obtain a Security Clearance letter from the Edmonton Police Department.

HOURS OF WORK:
The hours of work for management employees vary and may be subject to the terms and conditions of a variable hours of work program.

SALARY RANGE:
91M, Salary Grade: ML2, $67,620.00 - $ 96,600.00 per annum.

GENERAL:
The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

HUMAN RESOURCES CONSULTANT: DP/AC